Hi there, I applied for housing loan at DBS Toa Payoh Branch in January 2012.
To my disappointment, the process was slow and disorderly.
First of all, my case was handled by several different personals for understandable reasons (they were on leave due to CNY). However, the way the case was handed over from one DBS person to another has resulted in much trouble for me. For instance, I was only informed through email about my next contact at DBS but the email addresses were wrong. I was given contact numbers but no one answered my calls. I was given vague and mediocre reasons on why my loan cannot be processed and was asked for answers/documents without stating exactly what kind of answers/documents were needed.
For instance, this was the mail I received from a DBS personal.
I could hardly make out what the person was trying to say but worried, I went down to Citibank the next day (taking leave from office) and they told me my account was clean and that they know nothing about any over draft limits or whatsoever. They asked me to get back to DBS regarding exactly what kind of documents was needed. Citibank made alot of sense.
But at DBS, my case was pushed from one personal to another and soon, I was tired of been pushed around, having to explain my case from scratch again and again. At one point, I went down to the branch and requested to take my documents back and change to another bank. But the officer I met that day told me specifically that his manager will take over my case entirely and that I would not have to deal with the original officers.
However, to my disgust, it was just a one-off show. Soon after my loan was approved, paperwork settled and when I thought the worst was over, the original officer contacted me again and told me of more outstanding issues, more papers to sign and requested to me to go down to the branch repeatedly.
These requests were done through one liner emails and phone calls where the person over the phone speaks hastily without bothering to give proper explanation or even introduction.
Since it is my first home and first time applying for a housing loan with DBS, I would have enjoyed the process if the persons in charge were friendlier and more meticulous when handling the case.
I regret that I did not do a through research about DBS service standard before going ahead with accepting their loan. I hope that my post would help others think twice about the bank they choose to get their housing loan from. A pleasent experience with the bank goes a long way for a young couple embarking on their life journey together.
To my disappointment, the process was slow and disorderly.
First of all, my case was handled by several different personals for understandable reasons (they were on leave due to CNY). However, the way the case was handed over from one DBS person to another has resulted in much trouble for me. For instance, I was only informed through email about my next contact at DBS but the email addresses were wrong. I was given contact numbers but no one answered my calls. I was given vague and mediocre reasons on why my loan cannot be processed and was asked for answers/documents without stating exactly what kind of answers/documents were needed.
For instance, this was the mail I received from a DBS personal.
Hi *,
You have an unsecured OD with Citibank; could you pls furnish the O/S Amt, OD Limit and mthly installment ?
Warm Regards
*
Senior Relationship Manager
DBS Toa Payoh Branch
DBS Bank Ltd 星展银行有限公司,
DID: +65 *I could hardly make out what the person was trying to say but worried, I went down to Citibank the next day (taking leave from office) and they told me my account was clean and that they know nothing about any over draft limits or whatsoever. They asked me to get back to DBS regarding exactly what kind of documents was needed. Citibank made alot of sense.
But at DBS, my case was pushed from one personal to another and soon, I was tired of been pushed around, having to explain my case from scratch again and again. At one point, I went down to the branch and requested to take my documents back and change to another bank. But the officer I met that day told me specifically that his manager will take over my case entirely and that I would not have to deal with the original officers.
However, to my disgust, it was just a one-off show. Soon after my loan was approved, paperwork settled and when I thought the worst was over, the original officer contacted me again and told me of more outstanding issues, more papers to sign and requested to me to go down to the branch repeatedly.
These requests were done through one liner emails and phone calls where the person over the phone speaks hastily without bothering to give proper explanation or even introduction.
Since it is my first home and first time applying for a housing loan with DBS, I would have enjoyed the process if the persons in charge were friendlier and more meticulous when handling the case.
I regret that I did not do a through research about DBS service standard before going ahead with accepting their loan. I hope that my post would help others think twice about the bank they choose to get their housing loan from. A pleasent experience with the bank goes a long way for a young couple embarking on their life journey together.
